We do our best to surpass your expectations and here is a breakdown of how we operate.

www.houndz.com or www.houndz.co (ref as website)

We encourage you to read through the following basic terms which govern your use of the content of the website and the use of purchased products through our website. By using our website and by purchasing products you agree to abide and be bound by these standard terms.

  1. Customer Service

Houndz is committed to providing the highest quality products and following up with a professional service. We are looking at growing a long-term relationship with customers, not just selling you a product. If you have any questions or concerns about a product, your order, or just want to say hey, just get in contact. We love hearing from you! Email: admin@houndz.co

  1. Delivery

Where Do We Ship:

We ship to almost every city around the World!

Shipping Costs:

Australia Wide - $8AUD standard shipping. 

International - $14AUD standard shipping.

Free Worldwide shipping on all orders over $99AUD

How Long Will Delivery Take:

As our items are shipped from all over the World they may take from 7-21 days for delivery. Most smaller items such as caps and shirt will usually be delivered within Australia in 6-8 days.

  1. Currency and Pricing

All transactions on our website are processed in Australian Dollars (AUD). All products prices are displayed in full, inclusive of all taxes. There are however a few countries who may have additional import taxes or duties which are the buyer's responsibility.

All final costs are shown on the checkout page before the final payment is required.

  1. Return Policy

We will assist in our full capacity to make returns easy and to ensure you're happy with your purchase. 

For products that are damaged due to manufacturing errors, we will happily exchange.

Bottom line is that we want you to be happy with your Houndz purchase. Make sure you choose carefully before hitting the order confirmation button. If you open your goods and find they are not quite right for you, please get in contact at admin@houndz.co and state your order number. We will then look at your order and email you return delivery details and instructions on how to send it back to us.

Time Frame: You have 30 days from receiving your order to posting your item back. (It must be postmarked within the 30 day period otherwise return will be void). We are a small independent business, therefore, receiving goods back in perfect condition and in a timely fashion is crucial for us. If a shipment is received after the 30 days a store credit will be issued.

Product Condition: Please make sure your returned goods are brand new, unused and in the original condition. Must also include all original packaging and tags.

Exchange: We are not able to exchange goods directly. If you decide you would like another product due to wrong decisions we will be able to issue you with a store credit to process another order. All shipping for exchanged goods due to the wrong decision is the buyer's responsibility.

Refund: Once we have received your return we will look at your order and do a thorough quality check before issuing a refund or store credit depending on the situation. Keep in mind refunds may take up to 10 working days to process, depending on your payment method. Please also note that shipping costs and import fees are not refundable.

Exceptions: Houndz is not held responsible for any goods lost in transit when returning your order. We highly recommend you use a trackable service when returning an order. If a shipment is received damaged, we will then contact you with photos of the damage so you can rectify the matter with your selected shipping company.

  1. 5. Copyright

The contents of www.houndz.co are intended for personal users to browse and for the use of purchasing merchandise directly through the website.

All content of this website, includes but not limited to; images, written copy, product details, product specifications and company details are allowed to be used for personal use however no right, title or interest in any material or materials obtained from www.houndz.co are transferred to the user as a result from copying or downloading from the website www.houndz.co

No reproduction, publication, display, distribution, the creation of similar works, resale of content or product sold through the website, or exploitation is allowed in whole or in part of any of the contents of the website, www.houndz.co

  1. Security

All credit card and transaction information is protected by the same level of security used by banks: a 256-bit SSL certificate. Purchase with confidence and know that your details are safe and never shared. If you have any questions regarding our security, please get in touch at admin@houndz.co